Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • The item must be in the same condition that you received it
  • Unworn or unused, with tags attached
  • In its original packaging
  • Proof of purchase is required

How to Start a Return

To start a return, please contact us at:
stbndonkey@gmail.com

If your return is accepted, we’ll send you instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

Return Shipping

  • Return shipping costs are paid by the customer
  • If the item is defective, damaged, or incorrect, we will cover the return shipping costs

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-Returnable Items

We do not accept returns for:

  • Sale items
  • Gift cards
  • Custom or personalised products

If you have questions about a specific item, please contact us before purchasing.

Exchanges

The fastest way to ensure you get what you want is to return the item you have.
Once the return is accepted, you can place a new order for the desired item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, in accordance with EU consumer law.

Returned items must meet the eligibility conditions listed above.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or rejected.

If approved:

  • Refunds are automatically processed to your original payment method within 10 business days
  • Processing times may vary depending on your bank or payment provider

If more than 15 business days have passed since we approved your return, please contact us at:
stbndonkey@gmail.com

Contact

For any questions regarding returns or refunds, please contact us at:
stbndonkey@gmail.com